Prosoft-technology PS69-DPS Uživatelský manuál stáhnout pdf (Strana 103)

PS69-DPS ♦ CompactLogix or MicroLogix Platform Support, Service & Warranty

Profibus DP Slave Communication Module User Manual

ProSoft Technology, Inc. Page 103 of 108

May 9, 2014

6 Support, Service & Warranty

In This Chapter

 Contacting Technical Support ............................................................. 103

 Return Material Authorization (RMA) Policies and Conditions ............. 105

Contacting Technical Support

ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient

and effective support possible. Before calling, please gather the following

information to assist in expediting this process:

1 Product Version Number

2 System architecture

3 Network details

If the issue is hardware related, we will also need information regarding:

1 Module configuration and associated ladder files, if any

2 Module operation and any unusual behavior

3 Configuration/Debug status information

4 LED patterns

5 Details about the serial, Ethernet or fieldbus devices interfaced to the module,

if any.

Note: For technical support calls within the United States, an after-hours answering system allows

24-hour/7-days-a-week pager access to one of our qualified Technical and/or Application Support

Engineers.

Internet

Web Site: www.prosoft-technology.com/support

E-mail address: [email protected]

Asia Pacific

(location in Malaysia)

Tel: +603.7724.2080, E-mail: [email protected]

Languages spoken include: Chinese, English

Asia Pacific

(location in China)

Tel: +86.21.5187.7337 x888, E-mail: [email protected]

Languages spoken include: Chinese, English

Europe

(location in Toulouse,

France)

Tel: +33 (0) 5.34.36.87.20,

E-mail: [email protected]

Languages spoken include: French, English

Europe

(location in Dubai, UAE)

Tel: +971-4-214-6911,

E-mail: [email protected]

Languages spoken include: English, Hindi

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